FAQ

DISCLAIMER:  I do NOT now nor have I ever sold or made liquid lipstick.  If you are here  about an order you placed for lipstick, please refer to your order for that companies contact information.  This is a different company than mine and I have no affiliation with them.

Yes, it is very confusing that they have chosen a name so similar to mine.

I have been making cosmetics under the My Pretty Zombie name since 2010.  I have no intention of changing it.

Thank you for understanding.

What is your turnaround time?

I work a full time “REAL JOB”. Due to current order volume, I package and prepare orders multiple times through the week.   You will receive a notice from paypal with tracking info the night before your order ships. The exception to this would be for orders that only contain samples. For small sample orders, I ship in a normal envelope with a stamp. You will not have tracking info. I do this to keep the shipping price as low as I can. If you need your order by a specific date, I will do my best to accommodate you!  The current turnaround time is posted at the top of every page.  Expect longer wait times during sales and special events.

Do you have coupons/ a sale going on/ discounts etc
I have big sales normally twice a year. I post this info on the Facebook page along with any coupon codes or other specials going on. It’s much easier for me to do updates there than on the website.
I’ve also started listing an eyeshadow of the month at a discounted price. These will also be linked to on the Facebook page.

I Just want Anthrax (or another single from a set or collection)
No Problem! I’ve just added the “I just want one” listing to the sets and samples section. You can purchase any single eyeshadow using that listing. Use the message to seller box to indicate your color choice.

Are your products Vegan and/or Cruelty Free?
My products are not entirely Vegan. All Products that are Vegan are listed as such in the ingredients. If you have a question about what is or isn’t Vegan, please contact me and I’ll be happy to answer any questions that you may have.
All Products are Cruelty Free and tested only on people, not on animals. Any products that you see worn by animals have been subjected to human testing first.

Is this eyeshadow lip safe or is this blush eye safe?
All products are eye safe. However, some products have ingredients that are not lip safe. I’m working on updating my ingredients labels to indicate if an eyeshadow is lip safe. In the meantime, please DO NOT apply any of my products to your lips.

Why haven’t I heard of you until now?
Well, I’ve been around awhile. I first opened my My Pretty Zombie as an etsy store in July 2008 to sell my hand painted zombie barbies. I began making cosmetics under the MPZ or My Pretty Zombie name in May 2010. I left etsy in October 2013 after starting my own website. You can read the feedback for my etsy here

As far as advertising goes, I don’t do much of it. As an old hipster myself, I dislike things that other people like. I’ve run my company that same way. There is something that is so appealing to me about being small time and underground. I love that I get new customers because someone loved my stuff enough to share it with them. I’m not a fan of big, glossy, expensive advertisement. I’m not in this for the money. I do it because I love the art and the excitement of coming up with something totally new and weird. I still do it because I get so excited still when I hear how much someone loves when they get a severed finger in the mail. I get excited when people tell me they never used to wear makeup, and now its fun again. I love that a color named Anthrax could be my top seller. I love my loyal customers, new and old. Thank You!

PLEASE BE ADVISED:

Orders of less than 12 samples (without additional products) will be shipped in a plain envelope without tracking information.  I do this to keep your price as low as possible.  In order to provide a tracking number I would have to charge a minimum of $1.93 for domestic orders.

In the USA up to 12 samples will ship for 71 cents

International Orders will ship for $2.25.

Due to recent experiences, I will no longer be replacing lost or damaged orders of 12 samples or less.   This has never been a problem until very recently, and I do not want to raise the prices for everyone.  Please order at your own risk.

I’ll be adding more questions as you ask them or I think of them…I love to hear from you Dollfaces so don’t hesitate to contact me!

Current TAT 1 week from date of purchase